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At Dinettes by Design we want you to be satisfied with your purchase. Our goal is to provide
you with a great shopping experience so that you will shop with us for years
to come.
If you would like to return any item in like-new condition with original
product tags and packaging that has not been installed, used, worn or modified
you may return the product at your expense, as long as you contact
us within 72 hours of receipt of goods. We will deduct the actual shipping
costs to you along with any return freight charges and a 25% restocking fee.
Customers who place their orders online are responsible for the accuracy of
their selection and any information entered. Customers who place orders on
the phone will be send a confirmation that must be reviewed for accuracy within
24 hours.
Nonreturnable and Custom Made Product
Some items are custom made or built to order. If you are given a choice of
color, wood, fabric, or size that is considered a Special Order. These items
are non-returnable and non-cancellable once the order has been placed. NO
REFUNDS ON SPECIAL ORDERS. Customers who place their orders online are
responsible for the accuracy of their selection and any information entered.
Customers who place orders on the phone will be send a confirmation that must
be reviewed for accuracy within 24 hours.
Return Process
Step 1 Acquire authorization and instructions
Please email us @ Sales@dinettesbydesign.com or
call us at 954-784-6700 to speak with one of our fully trained customer
service reps.
We will send you a Return Authorization number, along with instructions as
to what address to ship to.
Step 2 Shipping the product back
Ship the item back, but never without a return authorization. Please
follow these steps for successful return.
Ship goods ONLY to the return address provided to you with your Return Authorization.
Goods Packaging—Re-pack items for return in the original box and packaging
material. Please mark your label with Return Authorization number on it. NEVER
write on the box. Improper labeling may result in denial of return.
Ship and Insure- Next ship the product to the address you were provided to
with Return Authorization. Use a carrier that can provide you with a tracking
# and a signature that the item was received. You must insure the item as well.
If we are unable to confirm delivery of your item, it may result in the denial
of your refund.
Tracking Number - We require that returns are shipped via a carrier
that provides a tracking number. If an item is shipped without one and is lost
the customer will be liable and no refund will be issued. Please email your
tracking # to us at Sales@dinettesbydesign.com
You have 14 days to return the product from the date that you receive authorization
after that date the authorization expires and no replacements or refunds will
be given.
If a return becomes damaged on its way back, Dinettes by Design will inform the customer via
email that the item was received damaged and hold the product for up to 30
days. It is the customer’s responsibility to file a claim with the carrier
, and inform Dinettes by Design what to do with the damaged product. If Dinettes by Design hasn’t received
notification within 30 days the product will be donated or destroyed.
Step 3 Refunds
Once the returned item has been received it will be confirmed to have all the
original parts, be damage free, without being used or modified, the credit
process will begin.
Customers will be refunded in the same manner they paid or by check typically
within 14 days of approval for refund.
Items returned without return authorizations or sent to wrong return address
will will forfeit their entire refund. Please read your return instructions
carefully.
Please don’t request a chargeback from your credit card. This will only
slow the process down as most chargeback take 3-4 months to resolve and a refund
will not be issued until all chargebacks are resolved.
Items that are non-returnable
- Custom, Special Orders. Anything custom made or built
to order for you.
- Special Purchases- Sale Items,Clearance Items, or daily
deals.
- Any item that has been modified or used.
- Any item that is nonresaleable
- Any item returned without Return Authorization
- Any item not in original packaging
- Large Quantities-Items for projects or commercial use.
Damaged and Defective Goods Policy
We at Dinettes by Design understand that once in a while an item may be damaged in transit
or may have defect.
We are here to help We will need your help to quickly and efficiently fix any
problems.
FedEx or UPS Deliveries-Please contact us immediately instead of refusing the
package. If damages are reported within 48 hours we can file a claim
and work quickly to resolve. Please be aware that any replacements
or refunds can be denied if the customer fails to notify us within 2 days of
receipt of goods.
Common Carrier Deliveries
Immediate inspection is required. It is important to notate any damage on the
bill of lading from the freight company. If the boxes appear crushed
please notate. If the damage is severe please refuse only the item that is
damaged and we will replace the item for you at no charge. If the damage is
minor (scrape,scratch,nick or if the seat is soiled or torn) accept the item
and make note of it on the freight copy and we will replace or repair the item
at no charge to you. Make sure you look inside
the boxes even if they look damaged as a lot of times the furniture inside
is not damage because of the packing material inside.
Dinettes by Design will repair or replace damaged or defective goods for no additional charge.
If a return is desired instead of replacement the “Standard Return Policy” will
apply and there may be a restocking fee that will be deducted from the credit.
Cancellations
You may cancel your order within 24 hours if the order has not shipped.
Once an order ships out Standard Return Policy will be in
effect with the exception of non-cancelable goods.
If you refuse any shipment a standard 50% restock and inbound and outbound
freight charges will apply.
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