Acquire authorization and instructions
Please email us at email@example.com or call us at 954-784-6700 to speak with one of our fully trained customer service reps. We will send you a Return Authorization number, along with instructions as to what address to ship to.
Shipping the product back
Ship the item back, but never without a return authorization.
Please follow these steps for a successful return.
Ship goods ONLY to the return address provided to you with your Return Authorization.
Re-pack items for return in the original box and packaging material. Please mark your label with the Return Authorization number on it. NEVER write on the box. Improper labeling may result in denial of return.
Ship and Insure
Next ship the product to the address you were provided to with Return Authorization. Use a carrier that can provide you with a tracking number and a signature that the item was received. You must insure the item as well. If we are unable to confirm delivery of your item, it may result in the denial of your refund.
We require that returns are shipped via a carrier that provides a tracking number. If an item is shipped without one and is lost the customer will be liable and no refund will be issued. Please email your tracking number to us at firstname.lastname@example.org
You have 14 days to return the product from the date that you receive authorization after that date the authorization expires and no replacements or refunds will be given.
If a return becomes damaged on its way back, Dinettes by Design will inform the customer via email that the item was received damaged and hold the product for up to 30 days. It is the customer’s responsibility to file a claim with the carrier , and inform Dinettes by Design what to do with the damaged product. If Dinettes by Design hasn’t received notification within 30 days the product will be donated or destroyed.
Once the returned item has been received it will be confirmed to have all the original parts, be damage free, without being used or modified, the credit process will begin. Customers will be refunded in the same manner they paid or by check typically within 14 days of approval for refund. Items returned without return authorizations or sent to the wrong return address will forfeit their entire refund. Please read your return instructions carefully.
Please do not request a chargeback from your credit card. This will only slow the process down as most chargebacks take 3-4 months to resolve and a refund will not be issued until all chargebacks are resolved.
Items that are non-returnable :
- Custom, Special Orders. Anything custom made or built to order for you.
- Special Purchases- Sale Items,Clearance Items, or daily deals.
- Any item that has been modified or used.
- Any item that is non-resealable
- Any item returned without Return Authorization
- Any item not in original packaging
- Large Quantities-Items for projects or commercial use.