Dinettes by Design Return Policy
At Dinettes by Design we want you to be satisfied with your purchase. Our goal is to provide you with a great shopping experience so that you will shop with us for years to come.
If you would like to return any item in like-new condition with original product tags and packaging that has not been installed, used, worn or modified you may return the product at your expense, as long as you contact us within 72 hours of receipt of goods. We will deduct the actual shipping costs to you along with any return freight charges and a 25% restocking fee. Customers who place their orders online are responsible for the accuracy of their selection and any information entered. Customers who place orders on the phone will be sent a confirmation that must be reviewed for accuracy within 24 hours.
Non-Returnable and Custom Made Product
Some items are custom made or built to order. If you are given a choice of color, wood, fabric, or size that is considered a Special Order. These items are non-returnable and non-cancellable once the order has been placed. NO REFUNDS ON SPECIAL ORDERS. Customers who place their orders online are responsible for the accuracy of their selection and any information entered. Customers who place orders on the phone will be sent a confirmation that must be reviewed for accuracy within 24 hours.
Damaged and Defective Goods Policy
We at Dinettes by Design understand that once in a while an item may be damaged in transit or may have defects.
We are here to help but we will need your assistance to quickly and efficiently fix any problems.
FedEx or UPS Deliveries-Please contact us immediately instead of refusing the package. If damages are reported within 48 hours we can file a claim and work quickly to resolve. Please be aware that any replacements or refunds can be denied if the customer fails to notify us within 2 days of receipt of goods.
Common Carrier Deliveries
Immediate inspection is required. It is important to notate any damage on the bill of lading from the freight company. If the boxes appear crushed please notate. If the damage is severe please refuse only the item that is damaged and we will replace the item for you at no charge. If the damage is minor (scrape,scratch,nick or if the seat is soiled or torn) accept the item and make note of it on the freight copy and we will replace or repair the item at no charge to you. Make sure you look inside the boxes even if they look damaged as often the furniture inside is not damaged because of the packing material inside.Dinettes by Design will repair or replace damaged or defective goods for no additional charge. If a return is desired instead of replacement the “Standard Return Policy” will apply and there may be a restocking fee that will be deducted from the credit.
You may cancel your order within 24 hours if the order has not shipped. Once an order ships out Standard Return Policy will be in effect with the exception of non-cancellable goods such as sale items, special orders and floor models. If you refuse any shipment a standard 50% restock and inbound and outbound freight charges will apply. Customers who place orders on the phone will be sent a confirmation that must be reviewed for accuracy within 24 hours.
Acquire authorization and instructions
Please email us at email@example.com or call us at 954-784-6700 to speak with one of our fully trained customer service reps. We will send you a Return Authorization number, along with instructions as to what address to ship to.
Shipping the product back
Ship the item back, but never without a return authorization.
Please follow these steps for a successful return.
Ship goods ONLY to the return address provided to you with your Return Authorization.
Re-pack items for return in the original box and packaging material. Please mark your label with the Return Authorization number on it. NEVER write on the box. Improper labeling may result in denial of return.
Ship and Insure
Next ship the product to the address you were provided to with Return Authorization. Use a carrier that can provide you with a tracking number and a signature that the item was received. You must insure the item as well. If we are unable to confirm delivery of your item, it may result in the denial of your refund.
We require that returns are shipped via a carrier that provides a tracking number. If an item is shipped without one and is lost the customer will be liable and no refund will be issued. Please email your tracking number to us at firstname.lastname@example.org
You have 14 days to return the product from the date that you receive authorization after that date the authorization expires and no replacements or refunds will be given.
If a return becomes damaged on its way back, Dinettes by Design will inform the customer via email that the item was received damaged and hold the product for up to 30 days. It is the customer’s responsibility to file a claim with the carrier , and inform Dinettes by Design what to do with the damaged product. If Dinettes by Design hasn’t received notification within 30 days the product will be donated or destroyed.
Once the returned item has been received it will be confirmed to have all the original parts, be damage free, without being used or modified, the credit process will begin. Customers will be refunded in the same manner they paid or by check typically within 14 days of approval for refund. Items returned without return authorizations or sent to the wrong return address will forfeit their entire refund. Please read your return instructions carefully.
Please do not request a chargeback from your credit card. This will only slow the process down as most chargebacks take 3-4 months to resolve and a refund will not be issued until all chargebacks are resolved.
Items that are non-returnable :
- Custom, Special Orders. Anything custom made or built to order for you.
- Special Purchases- Sale Items,Clearance Items, or daily deals.
- Any item that has been modified or used.
- Any item that is non-resealable
- Any item returned without Return Authorization
- Any item not in original packaging
- Large Quantities-Items for projects or commercial use.