Orders and returns

At Dinettes by Design we want you to be satisfied with your purchase. Our goal is to provide you with a great shopping experience so that you will shop with us for years to come.

If you would like to return any item in like-new condition with original product tags and packaging that has not been installed, used, worn or modified you may return the product at your expense, as long as you contact us within 72 hours of receipt of goods. We will deduct the actual shipping costs to you along with any return freight charges and a 25% restocking fee. Customers who place their orders online are responsible for the accuracy of their selection and any information entered. Customers who place orders on the phone will be sent a confirmation that must be reviewed for accuracy within 24 hours.

Non-Returnable and Custom Made Product

Some items are custom made or built to order. If you are given a choice of color, wood, fabric, or size that is considered a Special Order. These items are non-returnable and non-cancellable once the order has been placed. NO REFUNDS ON SPECIAL ORDERS. Customers who place their orders online are responsible for the accuracy of their selection and any information entered. Customers who place orders on the phone will be sent a confirmation that must be reviewed for accuracy within 24 hours.

Damaged and Defective Goods Policy

We at Dinettes by Design understand that once in a while an item may be damaged in transit or may have defects.
We are here to help but we will need your assistance to quickly and efficiently fix any problems.
FedEx or UPS Deliveries-Please contact us immediately instead of refusing the package. If damages are reported within 48 hours we can file a claim and work quickly to resolve. Please be aware that any replacements or refunds can be denied if the customer fails to notify us within 2 days of receipt of goods.

Common Carrier Deliveries

Immediate inspection is required. It is important to notate any damage on the bill of lading from the freight company. If the boxes appear crushed please notate. If the damage is severe please refuse only the item that is damaged and we will replace the item for you at no charge. If the damage is minor (scrape,scratch,nick or if the seat is soiled or torn) accept the item and make note of it on the freight copy and we will replace or repair the item at no charge to you. Make sure you look inside the boxes even if they look damaged as often the furniture inside is not damaged because of the packing material inside.Dinettes by Design will repair or replace damaged or defective goods for no additional charge. If a return is desired instead of replacement the “Standard Return Policy” will apply and there may be a restocking fee that will be deducted from the credit.

Cancellations

You may cancel your order within 24 hours if the order has not shipped. Once an order ships out Standard Return Policy will be in effect with the exception of non-cancellable goods such as sale items, special orders and floor models. If you refuse any shipment a standard 50% restock and inbound and outbound freight charges will apply. Customers who place orders on the phone will be sent a confirmation that must be reviewed for accuracy within 24 hours.

Return Process